Denton County Fresh Water Supply District 8C
Water Utility Provider for Frisco Ranch, the Preserve, and Frisco Hills
Click here to view the 2014 Consumer Confidence Report for your neighborhood!
Winter And Freeze Alert!
Bursting pipes occur when frozen water causes a pressure buildup between the ice blockage and the closed faucet. Pipes in attics, crawl spaces, and outside walls are particularly vulnerable to extreme cold. Now that we have entered the winter months, here are a few tips to help prepare for and avoid pipe damage in the event of a freeze:
- Water pipes have the potential to freeze and burst when outside the temperature reaches 20 degrees F or below.
- Fit exposed pipes and outdoor water faucets with insulation sleeves or wraps to slow heat transfer
- Keep a slow drip of water flowing through faucets connected to pipes that run through an unheated or unprotected space (the water in the pipe still may freeze, but allowing a slow trickle of water will alleviate pressure in the lines and help prevent a pipe from bursting)
- Keep cabinet door open to allow warm air to circulate around pipes
- Never try to thaw a frozen pipe with an open flame!
Other educational material for winterizing your home in preparation of the cold season:
Winter Storms: Preventing and Thawing Frozen Popes
Frisco Hills Residents: Beginning May 1st 2015 changes have been made to the watering restrictions. Please see below!
Water Restrictions for Frisco Ranch/The Preserve (Stage 1):
The allowed watering days are based on your home address:
Addresses ending with an even number (14600, 14604, 14608, etc): TUESDAY AND FRIDAY
Addresses ending with an odd number (14601, 14605, 14609, etc): WEDNESDAY AND SATURDAY
* No automated irrigation watering between 10AM - 6PM
* Automated irrigation prohibited on the days of: Sunday, Monday, Thursday
- Attended hand watering and soaker hoses allowed for up to 2 hours on any given day.
- For more information click here.
- Signs have been posted throughout Frisco Ranch and The Preserve stating Stage 1 Water Restrictions.
Water Restrictions for Frisco Hills:
Frisco Hills residents will follow Little Elm Water Restrictions. The Seasonal Stage 3 Restrictions have been lifted as of May 1st 2015, however conservation is still needed. Beginning May 1st, customers may water up to two times per week, only if watering is needed. Little Elm will be updating their webpage every week, based on rainfall, if watering your lawn is recommended. To find out how much water your lawn needs, click here for the Water My Yard calculator!
**Watering Days for Frisco Hills**
Tuesday and Friday
- No watering between 10:00AM - 6:00PM
* Foundations, new landscaping, new plantings (first year) of shrubs, and trees may be watered for up to 2 hours on any day by a hand-held hose, a soaker hose, or a dedicated zone using a drip irrigation system.
* Prohibit using water in such a manner that allows runoff or waste.
* Outdoor watering requires a spray nozzle with shut-off.
* Residents are allowed to wash vehicles at any time if using a hose with a hand-held sprayer or nozzle with shut-off.
- To view the Little Elm Watering Schedule click here.
NOTICE TO ALL RESIDENTS SERVICED BY DCFWSD #8-C
Our new contract with Waste Management now allows up to 2 cubic yards of waste to be picked up once a week (bulk trash). Generally we schedule this for trash day on Friday's. You may call waste management yourself to set it up at (800)772-8653. If you have any issues setting up a bulk pick up at your home please e-mail us at ArcadiaWater@gmail.com We can set up a bulk trash pick-up on your behalf and will provide you with the Waste Management confirmation number.
All residents in Frisco Ranch, The Preserve and Frisco Hills may now dispose of up to 5 cubic yards of waste at no charge at the Contractor's DFW Landfill once per month. A driver's license and monthly water bill with matching address must be presented at the time of disposal.
Contractor's DFW Landfill
1601 Railroad Street, Lewisville, Texas
- To see previous news postings please click on the Water Information tab.
FOR WATER EMERGENCIES: Call (214) 773-6013
Reminder: Door hangers are a courtesy! Once the account is past due, it is subject to service interruption at any time. Past due notices (by mail/ebill) state the day payment must be remitted to avoid any service interruption.
You may also drop a payment at the grey drop-box by the community pool in Frisco Ranch located at 1212 Lone Pine Drive, or swing by the office Monday-Friday 9am-4pm!
Check out our new e-mail address for quick account questions!
Office Phone (972) 987-4250
Office Fax (972) 987-4296
We're pleased to announce our New electronic bill paying service. With just a few clicks and either a credit card or your PayPal account, you can now pay Utility Bills electronically. Just click on the Pay My Bills tab and follow the simple directions. The service is fast, easy, and inexpensive. eBill/ePay comes complete with e-mail alerts when your new bill is available to view, and e-mail reminders when your bill is due! Please note: When you 'Add an Account' once you register with the eBill/ePay, you will NOT receive paper bills in the mail, and will only receive your bills electronically.